Introduction

Welcome to our website www.vukovia.com. We are committed to protecting your privacy and ensuring that your personal information is processed in a safe and responsible manner. This Privacy Policy describes how we collect, use, disclose and protect your information when you visit our website. https://www.vukovia.com/ ("Site") or participate in our horse rides, ATV tours, other attractions and events.

2. Data Administrator:

Vukovia LLC.
Email: info@vukovia.com
Tel: +359 893 764600
Address: 27 Temelkov St., Dobrinishte

3. Information we may collect and process about you:

• Personal identification information: Name, email address, phone number, billing address, and shipping address.
• Payment information: Credit/debit card details and other financial information required to process payments.
• Usage data: Information about how you use our website, including your IP address, browser type and pages visited.

4. Purpose of data processing:

• To process and fulfill your reservations.
• To communicate with you about your reservations and provide customer support.
• To send you marketing messages (if you have opted in).
• To analyze website usage and improve our services.

5. Legal basis for processing

• Contractual necessity: To fulfill our contractual obligations to you when you book a tour.
• Legitimate interests: To improve customer service and our website.
• Consent: To send marketing messages, which you can opt out of at any time.

6. Data retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements.

7. Your rights under the General Data Protection Regulation (GDPR):

• Right of access: Request access to your personal data.
• Right to rectification: Requirement to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data under certain circumstancesПраво на ограничаване на обработката: Искане за ограничаване на обработката на вашите данни.
• Право на преносимост на данните: Request the transfer of your personal data to another organization.
• Right to withdraw consent: Withdraw your consent at any time where we rely on your consent to process your data.

To exercise these rights, please contact us at info@vukovia.com

8. Data security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or destruction.

9. Cookies

Our website uses cookies to improve your experience. You can control your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Changes to this Privacy Policy

We may update this Privacy Policy. Any changes will be posted on this page with an updated effective date.

11. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the administrative email and phone numbers listed at the beginning of this document.

Effective date: 1.10.2022

Last update: 10.10.2024